Skills, travel and fairness solved together — so the right engineer arrives, and every engineer has a full day.
Field service scheduling is a three-way constraint — skills, geography and fairness. Solving one at the expense of the others is what creates idle vans and unhappy technicians.
Jobs route to technicians who can actually complete them first time, with travel optimised across the day rather than job by job.
GUARANTEED WORK mode ensures every available technician receives a full schedule, while BALANCED mode reduces workload imbalance by 70.4%.
Allocation weighs service-level commitments continuously, re-planning in 45ms as jobs overrun, cancel or escalate.
Workforce utilisation
Less imbalance
Re-planning speed
Static scheduling rules decay. Every overrun, no-access and reattendance is signal the system should be using.
Four cognitive learning loops absorb outcomes from every job, so duration estimates and travel assumptions sharpen month over month.
Density-first, SLA-first, fairness-first and four more, compared in real time so the day is planned the way that day demands.
Prescriptive action moves the operation from predictive to preventive, resolving 90% of issues before the customer is aware of them.
See skills-aware scheduling and guaranteed distribution on your workforce.
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